Toughbook® Product Warranty

Warranty details

Standard Warranty

Limited Warranty

Toughbook Depot's limited warranty only covers failures due to defects in materials or workmanship which occur during normal use. If a unit is sent in for repair and no hardware failure is found, the customer will be billed for labor to correct a software issue or reimage the hard drive plus shipping and applicable administrative fees at the current rates set by the service provider.

Specifically excluded from the warranty are:

• All consumable items; such as screen protection films, logo badges, labels, cleaning cloths, carry cases, manuals, cables, straps, belts, holsters, tethers, and harnesses and any other options and accessories not listed above or covered under a separate warranty.
• Failures related to the product operating system, hard drive image, software setup, software program, virus, other program(s) or file(s) on the hard drive or in any computer memory location.
• Failures due to BIOS settings or changes, as well as any cosmetic or physical damage to the unit.
• Any unit or device with a missing or altered model number or serial number label * Damage which occurs in shipment
• Failures which are caused by products not supplied by Panasonic
• Failures which result from alteration, accident, misuse, introduction of liquid or other foreign matter into the unit, abuse, neglect, installation, maladjustment of consumer controls, improper maintenance or modification, use not in accordance with product use instructions
• Damage, failure, or loss due to the unit being stolen, lost, misplaced, or used by anyone other than the original purchaser
• Damage that is attributable to acts of God

This warranty does not cover software, any software resident on the machine at the time of sale, any software problems, software compatibility problems, re-loading software, all refinishing work or cosmetic damage, any defect arising out of improper or inadequate maintenance by customer, operation outside of manufacturer specifications, shipping damage resulting from improper packaging of a return shipment, any customer installed modifications, or service or maintenance by any one not authorized by Toughbook Depot. If a refurbished notebook was purchased, the battery is specifically excluded for claims related to the ability of the battery to hold a charge, and / or operate the notebook for the period specified by the manufacturer for a new battery. If upon inspection any of these exclusions are found by PlanITROI to be the cause of operating problems, the customer will be charged for the repair needed to restore the item(s) to operation. The above warranty is the entire warranty, and no other warranty, verbal or implied, applies.

There are no other express warranties except as listed above.

Toughbook Depot SHALL NOT BE LIABLE FOR LOSS OF DATA OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.