Glossary of Toughbook® Refurbished Grades

Factory Refurbished (FRA)

Panasonic Factory Refurbished product that was previously used as a demo unit or a return that has been processed by a Panasonic authorized technician. Product is 100% functional and has passed Panasonic OEM diagnostic testing. Should be complete with all pluggables, accessories and OS, unless otherwise noted. Cosmetically in excellent condition with normal wear and tear based on age and use of product, may have minor case scratches.

Factory Refurbished B (FRB)

Panasonic Factory Refurbished product that was previously used as a demo unit or a return that has been processed by a Panasonic authorized technician. Product is 100% functional and has passed Panasonic OEM diagnostic testing. Should be complete with all pluggables, accessories and OS, unless otherwise noted. Cosmetically has some minor scratches, dents, and may be missing something.

Refurbished Grade A (RBA)

Refurbished product that was previously in service for more than 1 year and has been processed by a Panasonic authorized technician. Product is 100% functional and has passed Panasonic OEM diagnostic testing. Complete with all pluggables and accessories, unless otherwise noted. Cosmetically in good condition with normal wear and tear based on age and use of product. May have minor case scratches. No LCD blemishes.

Refurbished Grade B (RBB)

Recertified product that was previously in service for more than 1 year. Product is tested 100% functional and has passed Panasonic OEM diagnostic testing. Cosmetically in fair condition. May have missing accessories (noted in product description). May have slight LCD blemishes. Case cosmetics may include but are not limited to: top cover, bottom panel, LCD bezel, keyboard bezel, and on the side and back: deep, long, and/or many scratches, chips and gouges (not all the way through the plastics), scuffed, or worn.

Delivery based on availability

All grades may not be available on all models. Availability and lead time may vary for different models.