Service Request Form

  • Out of Warranty Repair items will be charged a $100.00 diagnostic fee in the event the customer decides not to proceed with the quoted repairs. Customers are responsible for payment of parts, labor, and return shipping and handling charges.
  • RMA number will be issued to you by email after we receive the submission of this form.
  • Please put the RMA number on the top of your package and insure your package. Toughbook Depot will not be responsible for lost and damaged package during shipping.
  • Please ensure that you backup any critical data and applications in the event the technician needs to either reformat, reimage, or replace the hard drive. Toughbook Depot will not be responsible for lost or damaged data during repair.
  • Unless you previously purchased upgraded service options, you are responsible for shipping RMAs to Toughbook Depot for repair. In-warranty repairs will be returned via United Parcel Service (UPS) Ground Service at Toughbook Depot's expense for domestic shipments unless out-of-warranty repairs are performed. International both way shipment costs, freight charges and duties/tariffs are the responsibility of the Original Customer/Purchaser and will be invoiced accordingly whether in or out of the warranty period. All others can, at their discretion, pre-pay for quicker return shipping utilizing UPS, FedEx, DHL or the United States Postal Service (USPS).

 

Please ship your unit to:

Toughbook Depot

ATTN: RMA #________

1574 N. Batavia St.

Suite #2

Orange, CA 92867


Customer Information: (* denotes required items)
First Name*:
Last Name*:
Company:
Shipping Address*:
(No PO Boxes please)
Address Line 2:
City*:
State*:
Zip Code*:
Province:
Postal Code
Country*:
Phone Number*
ext
Fax Number:
E-mail*:
Product Information: (* denotes required items)
Model Number*:

(On bottom of unit. Ex: CF-30K3PAX2M)
Serial Number*:


(On bottom of unit. Or type none if not found)
Invoice #:
(if known)
Invoice Date:
(if known)
Login Username*:
(your computer user account to be used during repair.)
Login Password*:

(if no password, type none)
Defective
Symptom*:
Notes: