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Recertified Toughbook® laptops with the same dependability & performance you expect from Panasonic.
Glossary of Toughbook® Refurbished Grades
What is the difference between Factory Refurbished and Refurbished Grade A? What do FR-A, FR-B, RB-A, RB-B mean? Click here.
Product Evaluation Process
We check products for type and condition by using Panasonic diagnostics. Learn about our product evaluation process here.
Toughbook® Product Warranty
Warranties may differ by product. Click here for warranty details.
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Instruction manuals and product datasheets are found here.
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Glossary of refurbished grades
Factory Refurbished Grade A (FRA)
Panasonic Factory Refurbished product that was previously used as a demo unit or a return that has been processed by a Panasonic authorized technician. Product is 100% functional and has passed Panasonic OEM diagnostic testing. Should be complete with all pluggables, accessories and OS pre-installed, unless otherwise noted. Cosmetically in excellent condition with normal wear and tear based on age and use of product, may have minor case scratches. Original Microsoft Windows Certificate of Authenticity (COA) and license key.
Factory Refurbished Grade B (FRB)
Panasonic Factory Refurbished product that was previously used as a demo unit or a return that has been processed by a Panasonic authorized technician. Product is 100% functional and has passed Panasonic OEM diagnostic testing. Should be complete with all pluggables, accessories and OS pre-installed, unless otherwise noted. Cosmetically has some minor scratches, dents, and may be missing something. Original Microsoft Windows Certificate of Authenticity (COA) and license key.
Refurbished Grade A (RBA)
Refurbished product that was previously in service for more than 1 year and has been processed by a Panasonic authorized technician. Product is 100% functional and has passed Panasonic OEM diagnostic testing. Complete with all pluggables, accessories, and OS pre-installed, unless otherwise noted. Cosmetically in good condition with normal wear and tear based on age and use of product. May have minor case scratches. No LCD blemishes. New Microsoft Authorized Refurbisher Windows Certificate of Authenticity (COA) and license key.
Refurbished Grade B (RBB)
Recertified product that was previously in service for more than 1 year. Product is tested 100% functional and has passed Panasonic OEM diagnostic testing with OS pre-installed. Cosmetically in fair condition. May have missing accessories, noted on Overview tab. May have slight LCD blemishes. Case cosmetics may include but are not limited to: top cover, bottom panel, LCD bezel, keyboard bezel, and on the side and back: deep, long, and/or many scratches, chips and gouges (not all the way through the plastics), scuffed, or worn. New Microsoft Authorized Refurbisher Windows Certificate of Authenticity (COA) and license key.
Delivery based on availability
All grades may not be available on all models. Availability and lead time may vary for different models.
